Customer Service Contact
Ph: 1800 106 389
Whether your product is under warranty or not, we are here to help you get back out on the water.
What to do if your product is under warranty?
Reels requiring warranty consideration should be sent postage paid to tackle shop of purchase with a copy of the receipt. In the event your reel is under warranty, it will be repaired or replaced and shipped back to you for no additional charge.
Let our trained staff of technicians, or your local authorised reel warranty center, inspect your reels, put them in perfect working condition, and make them look and work like new again.
Abu Garcia warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one year from the date of purchase. Abu Garcia is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the defect. These easy steps will help us take care of your warranty claim as efficiently as possible:
-Photograph of rod clearly showing the model (found directly above the handle)
-Photograph clearly showing the broken area(s) of the rod
-Copy of the dated receipt or proof of purchase
-A brief description of how your rod broke
-Your address and a daytime contact number